Frequently Asked Questions

Artisan Bakers respects the privacy of its customers, business partners, employees and job applicants and other visitors to its websites who may choose to provide personal information. It recognizes the need for appropriate protections and management of personal information that you provide to it. This Privacy Statement will assist you in understanding what types of information Artisan Bakers may collect, how that information may be used, and with whom the information may be shared.

Whenever you are making a customer order, you will have to make full payment for your order. The payment can be made by Cash on Delivery (COD) or using the online payment gateway with leading cards like VISA, Master Card and Digital Wallets like Apple Pay and UnionPay website.

For online payments, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.

We accept returns only if the products are damaged or wrong product. Please notify us and return the box at the time of delivery to the delivery rider or within 12 hours after the delivery. In such instances, we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

Refunds shall be made if the ordered item is not delivered. Orders that have been confirmed or which are already in transit shall not be changed or cancelled.

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

Bakemart Plus Restaurant & Cafeteria has employed highly skilled decorators who do their best to match any requested color or design. However, their ability to meet your requirements is constrained as they are dealing with icing that can fade do to light and temperature so Artisan Bakers do not guarantee an exact match. Moreover, due to the nature of drawings, Artisan Bakers will make its best representation of what is requested but is again limited by the nature of the product. Minor cropping may occur in order to fit image to cake/space available. Moreover, copyright images or pornographic images will not be printed. Artisan Bakers will print images as provided by the client.

All reduced prices and deals will be offered on first come and first served basis.

Artisan Bakers request customers keep all delivered products in the refrigerator at 5 °C. Artisan Bakers would not take any responsibility for mishandling or any other problem that may take after delivering the product or product which already handover to the customer.

In case of any product returns, the customer is responsible to make necessary arrangements for shipping and may also make any incidental charges that are to be incurred in this regard.

FRESH CAKES DELIVERY (Dubai & Sharjah)

Same day delivery available for all premium cakes in Dubai & Sharjah.

The order should be placed a minimum of 2 hours before the desired delivery time. Same day delivery available in Dubai & Sharjah only. You can place your order anytime between 8 am to 10 pm. All orders placed after 10 pm will be processed the next business day.

Delivery charges apply for 1kg cake for a specific location in Dubai & Sharjah. Free Delivery for 2kg and above.

In order to ensure that customers receive the best quality items, Artisan Bakers prepare fresh cake items. This leads to stock fluctuation throughout the day. If an item is out of stock for some time, Artisan Bakers will try to prepare it at its earliest. Just in case, if it is not possible for Artisan Bakers  then it reserves the right to decline any order.

In connection with customers’ orders, Artisan Bakers collects, uses, and processes personal information of the client. The information received from the client is used only for the purpose of business. This information is used by staff members, vendors, suppliers, shipping companies, and other parties as and when required for processing your business orders.

-Artisan Bakers maintains the https://Artisanbakers.ae Website (“Site”)

 – The United Arab Emirates is our Country of Domicile. The Laws of the United Arab Emirates shall govern the use of the Site and the Terms of Use, without regard to conflict of laws principles. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in the U.A.E.

 – We accept payment by Visa or Mastercard debit and credit cards in AED for its products

 – We will not trade with or provide any services to OFAC and sanctioned countries

 – Customers using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website

 – Cardholder must retain a copy of transaction records and Merchant policies and rules

 – The user is responsible for maintaining the confidentiality of his/her account

Security & Privacy Policy

We hope you enjoy the ease and convenience of shopping on www.Artisanbakers.ae Your confidence in our website and your internet security is really important to us. If you have any questions about our Privacy Policy, please email [email protected]

This website (“Artisanbakers.ae”) is owned and operated by Bakemart Plus Restaurant & Cafeteria. Artisanbakers.ae recognizes the importance of maintaining the privacy of our customers (“Customers”), registered members (“Members”) and other website users (collectively “Users”), and we have posted this privacy policy (“Policy”) to describe our practices regarding the collection and use of information gathered through Artisanbakers.ae. This Policy works in conjunction with our terms and conditions and only applies to the personal information that we obtain, not information that may be collected from your interactions with third parties.

We may from time to time update this Policy and invite you to review this page periodically. In the event this Policy changes, we will inform you by posting an updated Policy on this web page. All changes will go into effect on the date that is posted in our Policy. The new Policy will apply to all past and current users of Artisanbakers.ae.

How we collect your personal information

Artisan Bakers does not collect personally identifiable information from individuals unless they provide it to us voluntarily and knowingly. This means we don’t require Users to register or provide information to us in order to view our site.

We collect your information at the point you decide to interact with us. This could include purchasing online, signing up for our email newsletter, over the telephone, or in-person when you sign up in our stores to receive information from Artisan Bakers.

All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

https://Artisanbakers.ae/ will not pass any debit/credit card details to third parties

The https://Artisanbakers.ae/ is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

 

The Data we collect

We are committed to only collecting information about you that is necessary to carry out our business, provide the particular products or services you’ve requested and to keep you up to date about all the latest news from Artisan Bakers. We collect the following information about you: name, address, phone number, email address, billing information including credit card number and expiration date as well as the names, addresses and phone numbers of gift recipients (if any). We use your name, address, phone number, billing information/credit card information to process your order or otherwise described in this privacy policy.

It’s your choice if you want to give us your personal information. However, if you decide not to, you may not be able to buy from our website, and you may not receive the optimal customer experience.

We also collect the names, addresses, and phone numbers of those persons whom you add to your personal address book as a Member. We use the information you supply for the purpose of providing the services you have requested.

When you visit www.Artisanbakers.ae the Artisan Bakers web server may automatically record your public internet protocol (IP) address used to connect your computer to the Internet.

Like most websites, we also use cookies to help make the experience of using our website better and to personalise the service you receive from us.

 

Cookie Policy

We use cookies when you visit our website. A cookie is a small text file that we transfer to your hard drive through your web browser when you visit our website or open certain emails. It enables our own system to recognize you when you visit our website again or have opened an email and improve our services to you. The information can be used to enhance the content of our website or emails and make your use of it easier.

There are four main types of cookies:

Site functionality cookies – These cookies allow you to navigate the website and use our features, such as “Add to Cart” and “Go to check out”.

Website/email analytics cookies – These cookies allow us to measure and analyse how our customers use the website and view our emails, to improve both its functionality and your shopping experience.

Customer preference cookies – when you are browsing or shopping on Artisan Bakers, these cookies will remember your preferences (your location, preferred store), so we can make your shopping experience as seamless as possible, and more personal to you.

Targeting or advertising cookies – These cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

By using our website, you agree to us placing these sorts of cookies on your device and accessing them when you visit the website in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies.

Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site. If you don’t want to enable cookies you can still enjoy browsing our website for that gorgeous gift or a self-indulgent treat, but you’ll just have to visit one of our stores in order to purchase. You can amend your device settings to turn off email images.

 

How we use your data and why

We like to get to know our customers and provide them with the best possible experience. We use the information we collect about you in a number of ways, including providing the products and services that you have requested, offering you a personalized experience and informing you about our special events and exciting news, so that we can offer the best possible experience. We will also contact you to give you the assurance that your delivery is on its way or if we have a query about your delivery.

You will receive marketing messages from us if you have requested information from us or purchased products or services from us and, in each case, you have not opted out of receiving that marketing. We may also market to you if we have received your express consent to do so including where we have collected your details in connection with a competition or other promotion and you have agreed to receive marketing from us.

You can stop receiving marketing messages from us at any time. Once you do this, we will update your profile to ensure that you don’t receive further marketing messages. Note that stopping marketing messages will not prevent us from sending you service communications; so you will still receive order updates and delivery information.

We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). Your data is also anonymised and then used to optimize Artisan Bakers International systems and procedures.

 

Sharing Your Information

Except as expressly set out in this Policy we will not sell, personal information to third parties, we will not sell any of your personal data to a third party unless we have your permission or are required by law to do so.

However, we may share your data with some companies as an essential part of being able to provide our products and services to you.

The following categories of recipients may receive your personal information and process it for the purposes outlined in this Policy:

  • Other subgroups in the Artisan Bakers International.
  • Companies that are linked to when you make a purchase with us, like our payment service providers, delivery companies, credit reference agencies and third-party call centres who provide IT and system administration services or other assistance to help us fulfil our orders.
  • Third parties we have engaged to help users collect information from you to rate our products and develop new products.
  • Professional service providers, such as marketing agencies, advertising and website hosting businesses that help us to run our business.
  • Credit reference agencies, law enforcement and fraud prevention agencies, so that we can help tackle fraud.
  • Social media companies that you’ve signed up with. Depending on your settings or the privacy policy for social media and messaging services, like Facebook, Instagram or Twitter, you may have given us permission to access information from those accounts or services. To change this you need to update your settings on the social media platform.

 

Data security

We are committed to keeping your information safe and we take your online security seriously. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal information transmitted to us or provided through the website and any transmission is at your own risk.

If you want to exercise your rights, have a complaint, or just have questions, please contact us at [email protected]

Payment can fail due to multiple reasons: Network issues, browser issues, OTP not received on time etc. 

Typically in case of a failed payment, you should be redirected to the failed payments page, but in some cases, the browser gets stuck at one page or the page might break due to increased load time. 

Not to worry, your money is safe!

For any failed transaction the money will automatically get refunded into your account in 5-7 bank working days.